Duragrace Privacy Policy

Last updated: 7 / 10 /2025

Your privacy is important to Duragrace India Private Limited (“Duragrace,” “we,” “us,” or “our”). We are committed to protecting the personal information of visitors to our website https://duragrace.co.in/ (the “Site”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or interact with our Site.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use the Site.

1. Information We Collect

a) Information You Provide Voluntarily

We may collect personally identifiable information (“Personal Data”) that you voluntarily provide to us, including, but not limited to, instances when you:

  • Register for an account or log-in
  • Submit an inquiry, feedback, or contact request
  • Place an order
  • Subscribe to newsletters or marketing communications
  • Participate in promotions, surveys, or events

Examples of such Personal Data include, but are not limited to, your name, email address, postal address, telephone number, billing and shipping details, and any other information you voluntarily choose to provide.

b) Automatically Collected / Non-Personal Information

When you access or use our Site, we may automatically collect certain information about your device and browsing activity that, by itself, does not personally identify you. This information may include, but is not limited to:

  • Browser type and version
  • Operating system
  • IP address
  • Referring/exit pages
  • Pages visited, time spent, clickstream data
  • Device identifiers, and other usage metrics
  • Cookies, web beacons, and tracking technologies

We may combine this automatically collected data with other information (including Personal Data you submit) to improve Site performance and user experience.

2. Use of Your Information

We may use your information (Personal Data and non-personal) for several purposes, including but not limited to:

  • To operate, maintain, and enhance the Site
  • To respond to your inquiries, requests, or feedback
  • To provide you with products, services, and information you request
  • To send promotional communications, newsletters, and marketing offers (with your consent where required)
  • To personalize content and make recommendations
  • To detect, prevent, and address technical issues, fraud, or security incidents
  • To comply with legal obligations or enforce our rights

We will not use your Personal Data for purposes materially different from those disclosed in this Privacy Policy without seeking your consent (where required by law).

3. Disclosure & Sharing of Information

a) With Service Providers and Contractors

We may only share your Personal Data with trusted third parties—such as service providers, contractors, and agents—who perform services on our behalf, including but not limited to website hosting, logistics, payment processing, and customer support. These third parties are contractually obligated to use your information solely for the purpose of providing such services to us and to maintain the confidentiality and security of your Personal Data.

b) Legal Requirements & Protection

We may disclose your Personal Data:

  • If required by law or regulation
  • To respond to lawful requests (e.g. court orders, subpoenas)
  • To protect and defend our rights or property
  • To prevent fraud, abuse, or security issues
  • To protect the safety of users or the public

c) With Your Consent

We may also share your information with third parties when you have given your explicit consent to such sharing.

4. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

  • Recognize you when you return to our Site
  • Offer a more personalized user experience
  • Understand how our Site is used and to measure effectiveness
  • Administer and analyze Site performance

You may control, restrict, or disable cookies through your browser settings; however, please note that doing so may affect the availability or functionality of certain features on the Site.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your Personal Data against unauthorized access, alteration, disclosure, or destruction.

While we employ industry-standard security practices to protect your information, please note that no method of electronic transmission or storage is entirely secure. Accordingly, although we strive to protect your Personal Data using commercially reasonable means, we cannot guarantee its absolute security.

6. Data Retention & Deletion

We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected (as described above), comply with legal obligations, resolve disputes, and enforce our agreements.

If you wish to request the deletion of your Personal Data, you may contact us using the details provided below. Please note that fulfilling such a request may limit or disable certain functionalities of the Site or result in the suspension or termination of your account.

7. Links to Other Websites / Third-Party Sites

Our Site may contain links to third-party websites or services, including social media platforms and external resources. Please note that these sites operate independently and have their own privacy policies. We do not control, endorse, or assume responsibility for the content, privacy practices, or policies of such third-party sites.

8. Children’s Privacy

Our Site is not directed to children under the age of 16. We do not knowingly collect Personal Data from children under 16. If you become aware that a child has provided us with information, please contact us. We will delete such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date. If we make significant changes, we may provide notice via email (if applicable) or through a prominent notice on our Site.

Your continued use of the Site after changes constitute your acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Duragrace India Private Limited

Corporate Office: RZ – 173, Kh. No. 289, New Delhi – 110041📞 +91 99037 88883, +91 98305 49274, +91 95655 42930
✉️ duragrace@gmail.com , info@duragrace.co.in