Duragrace Shipping Policy

Welcome to Duragrace India Private Limited (“Duragrace,” “we,” “our,” or “us”). This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website https://duragrace.co.in (the “Site”).

By placing an order on our Site, you agree to the terms described below.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders are not shipped or delivered on weekends or public holidays.
  • In case of high order volume or product unavailability, there might be a slight delay in dispatch. If there will be a significant delay, we will notify you via email or phone.

2. Shipping Coverage

We currently ship across India through our trusted delivery partners.
Please ensure your delivery address and contact details are accurate and complete to avoid any delays or failed deliveries.

3. Delivery Timeline

  • Standard Delivery: 4–7 business days (depending on location).
  • Metro Cities: 3–5 business days.
  • Remote / Outstation Areas: 7–10 business days.

Please note, delivery timelines are estimated and may vary due to logistics delays, weather conditions, or unforeseen circumstances beyond our control.

4. Shipping Charges

  • Free shipping may be applicable for orders above a certain value (as mentioned on our website or during checkout).
  • For orders below the free shipping threshold, a nominal delivery charge will be displayed during checkout before payment confirmation.
  • Any additional handling or shipping charges will be clearly mentioned before you finalize your order.

5. Order Tracking

Once your order has been shipped, you will receive an email and/or SMS with a tracking ID and courier partner details.
You can use this tracking ID to check the real-time status of your shipment.

6. Delayed or Undelivered Orders

If your order is delayed or not delivered within the estimated time, please contact our customer support team at [insert email/contact number] with your order details.

We will promptly coordinate with the courier partner to resolve the issue.

7. Address Changes or Failed Delivery

  • Once an order is shipped, the delivery address cannot be changed.
  • If delivery fails due to incorrect address or contact information provided by the customer, re-delivery charges may apply.
  • If a package is returned to us as “undeliverable,” we will contact you to arrange re-shipment (additional charges may apply).

8. Damaged or Missing Items

We take utmost care in packaging and dispatch. However, if you receive a damaged package or find missing items:

  • Please report it within 48 hours of delivery to
    duragrace@gmail.com,
    info@duragrace.co.in
  • Attach clear photos of the packaging and product for verification.
  • We will assess and resolve the issue through replacement, refund, or other suitable means.

9. International Shipping

Currently, we do not offer international shipping. All deliveries are limited to addresses within India.

10. Contact Us

For any queries related to shipping, order status, or delivery, please reach out to:

Duragrace India Private Limited

  • Our Locations
  • North Office : RZ-173, Nangloi Sayed, New Delhi - 110087
  • East Office : Arihant Benchmark, 4th Floor, 113F, Matheswartolla Road, Near Topsia Crossing, Kolkata - 700046
  • Manufacturing Unit : Om Industrial Complex, Plot E1/N/2, Jujarasaha Road, Village: Deulpur, Dhulagarh, Howrah - 711302
  • Contact Us
  • Email Addresses