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Frequently Asked Questions

Find answers to common questions about our products, orders, delivery, and support.

Everything you need to know before and after your purchase.

Duragrace is a premium brand offering high-quality kitchen and bathroom fittings designed for durability, functionality, and modern aesthetics.

 

Our products are crafted using high-quality stainless steel, brass, and durable materials designed for long-lasting performance.

We focus on quality materials, modern design, long-lasting durability, and reliable customer support.

 

Yes, all our products are designed to match modern interiors and contemporary spaces.

Orders & Payments

All transactions are 100% secure and encrypted.

Duragrace is a premium brand offering high-quality kitchen and bathroom fittings designed for durability, functionality, and modern aesthetics.

 

We accept UPI, credit/debit cards, and net banking.
Yes, COD is available for selected locations.

 

Orders can be modified before dispatch. Contact support immediately.

Shipping & Delivery

Delivery usually takes 3–7 working days depending on location.

 

Yes, we ship across India.
Tracking details will be shared via SMS/email after dispatch.

 

Our team will update you and ensure your order reaches you as soon as possible.

Returns, Refunds & Replacement

We offer a simple 7-day return policy for unused products.
Contact our support team to initiate a return.
Refunds are processed within 5–7 business days.

 

Report within 24 hours with images. Replacement will be arranged.

Cancellation Policy

Yes, cancellation is possible before dispatch.

 

Yes, full refund is provided if cancelled before dispatch.

Product & Warranty

Yes, our products are built using premium materials for long life.
Yes, all products include a manufacturer warranty.
Contact support with invoice and product details.

 

Installation & Usage

Yes, most products are DIY-friendly.

 

Yes, we provide manuals and video guides.

Support & Contact

Email, phone, and WhatsApp support are available.
We usually respond within 24 hours.

Still have questions?

Explore our wide range of premium kitchen and bathroom solutions designed to bring style, durability, and comfort to your home.

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Why Customers Trust us

Premium Materials

Premium quality materials ensure durability and long-lasting performance.

Fast & secure delivery

Fast & secure delivery guarantees your orders arrive safely and on time.

Reliable customer support

Reliable customer support provides quick and helpful assistance whenever needed.

Designed for modern kitchens & bathrooms

Designed for modern kitchens & bathrooms to match style, functionality, and everyday use.